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Terms & Conditions of Use
Clear, fair, and transparent terms covering order dispatch, our 14-day return guarantee, and full parcel protection.
Order Processing & Stock Availability
Agarthara Health Shop dispatches orders within 2-3 business days after payment is received. If an item is temporarily out of stock, our team will contact you promptly to offer an equivalent replacement or refund.
International Postal Transit
While Agarthara Health Shop cannot control international postal or customs delays once a parcel is handed over to Thailand Post, we actively assist every customer in tracking and tracing their shipment until delivery.
14-Day Right of Withdrawal & Returns
You are entitled to withdraw from your purchase within 14 days of receiving your order without stating a reason. Simply email us at beautyasia.shop@gmail.com for the return address in Thailand. Once the returned items arrive intact, we refund 100% of the product price to your original payment method (excluding shipping costs).
Damaged Items Protection
We pack all products with extra care. In the rare event that an item is damaged during transit, please take a photo upon opening, file a damage note with your post office, and send the photo to us. We will reship the damaged item free of charge.
Lost Parcel Guarantee
If a parcel is officially confirmed lost in transit by the postal service, Agarthara Health Shop will either reship your entire order free of charge or issue a full refund.
Unclaimed or Refused Parcels
If a parcel is refused by the recipient (including refusal due to local import duties) or unclaimed at the post office and returned to Thailand, we will refund your order total minus the actual round-trip shipping expenses.
Customs Regulations
Customers are responsible for checking that ordered items comply with their country's import rules. If customs returns a restricted parcel to Thailand, we will refund the product value minus postal shipping fees upon its return.
Refund Method & Liquids Shipping
All refunds are issued strictly back to the original payment source used at checkout. Please note that under aviation safety regulations, orders containing liquids are shipped via Surface Mail.
